Marketing/Account Notification/Customer Care Service
When you opt-in to the service we will send you a quote if a quote was requested. If you end up being a customer of Shineworks then we may send notifications to let you know that our technician is on the way, or that the job has been finished. We may also communicate with you through the number you entered to provide customer care or support.
Opting Out
You can cancel the SMS service at any time. Just text "STOP" in your reply. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, you can text "START" and we will turn your notifications back on.
Keywords
If at any time you forget what keywords are supported, just text "HELP" in you reply. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
Non-sharing of Mobile Numbers
We respect your privacy and the trust you place in us when you provide your mobile number. We will not sell, share, or rent your mobile number to third parties. Your mobile number will be used exclusively for the purpose of marketing messages, job notifications, and customer care from Shineworks via SMS.
Message Frequency
The frequency of message delivery may vary and is largely dependent on how many times we provide service to you and how much communication you request. As part of our service, we provide jobs notifications, marketing messages, and customer support/care.
Supported Carriers
We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
Message and Data Rates
As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this service, you can send an email to derick@shineworks.co.
Limitations and Liability
The text messaging service provided by Shineworks is supplied 'as is' and without warranties. While we endeavor to ensure the service is timely and accurate, we cannot guarantee that it will always function without disruptions, delays or imperfections. Shineworks is not liable for any messages that you may fail to receive, or any disruptions or delays in the service as a result of any problem, technical or otherwise, with your wireless carrier, any system, server or network, or any other act beyond our control. Moreover, Shineworks is not responsible for any charges that may be incurred by you from your mobile carrier as a result of our services.
Privacy
This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information through our window cleaning and pressure washing services. By using our services, you consent to the practices described in this policy.
Information Collection
Personal Information: We may collect personal information like your name, email address, phone number, and address to provide and improve our services.
Usage Data: Automatically collected data about how you interact with our services, like IP address and browser type.
Use of Your Information
We use your information to provide and improve our services, manage your account, communicate with you, and for other purposes like analyzing service usage trends.
Sharing of Your InformationService Providers:
We may share your information with service providers who help us with our services.
Legal Requirements: We may disclose your information if required by law or to protect our rights.
Data Security
We take reasonable measures to protect your personal information but cannot guarantee its absolute security.
Children's Privacy
Our services are not intended for children under 13, and we do not knowingly collect their data
Changes to This Policy
We may update this policy from time to time. We will notify you of any significant changes
Contact Us
For questions about this policy, contact us at derick@shineworks.co or 619-626-2252.